We have moved to a new phone system as of 4/1/2025 and can receive phone calls and text messages at our agency phone number and our direct dial numbers. Also please note new FAX number . We have video call capability, as well as screen share for reviewing applications, proposals and other documents.

Please note the current contact information for our office and staff:

Office Switchboard Tel/Text: 518-576-2100 or 914-234-2228

FAX: 914-292-0234

Toll Free Number: 888-582-4884

Donald Pachner (President) 518-809-1020 (Phone/Text)
Email don@pachner.us

Amanda Wilkerson (Technical Assistant) 518-809-1019 (Phone/Text) or 518-576-2100 Ext 2021 (Switchboard Phone)
Email amanda@pachner.us

Trisha Bruce (Bookkeeper/Regulatory Compliance) 518-809-1018 (Phone/Text)
Email trisha@pachner.us

To UseSMS/Text Messaging Customers/Business Partners Must Opt-In to Our Terms & Conditions Annually Easiest to email an Opt-In Agreement to accounts@pachner.us Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging opt-in data and consent, which will not be shared with any third parties.

We are looking for a full-time account executive trainee to support our professional staff, bookkeeper and President. The work will be in our Keene, NY office during the work week, with flexible hours after a year of training is completed. Must be willing to become a licensed insurance broker.

Pachner & Associates, LLC president Donald Pachner spoke at an insurance issues session at The America Outdoors Conference in Chattanooga, TN. Don focused on insurance industry trends and participated in a panel discussion along with two other outdoor recreation insurance providers and a claims adjustor. Pachner & Associates participated in the conference, including a vendor outreach booth. Thank you Aaron Bannon and crew for a successful conference!

Pachner & Associates, LLC president Donald Pachner has been selected to present a pre-conference session at the Wilderness Risk Management Conference in Salt Lake City, Utah on Outdoor Organization Insurance Planning for the Nightmare Incident: Important Insurance Questions You May Not Have Considered on October 15, 2024 in the Legal and Insurance education track. Pachner & Associates will have a vendor booth at the conference. Look for our conference participants Don Pachner and account executive David LeClair if you are attending. We are looking forward to this valuable educational event centered on managing organizational risk in the outdoors and hope to see you there! To learn more, go to their web page

Pachner & Associates, LLC will be participating in the 2023 Wilderness Risk Management Conference in Portland, OR on October 18-20. Please stop by our booth at say hello to principal Don Pachner or account executive David LeClair. We would be happy to discuss any insurance issues or questions you may have regarding our specialty of wilderness recreation, nature & outdoor education, environmental conservation or research organizations.

Pachner & Associates has participated in the WRMC for 13 years and is a proud contributor to the Ratz Scholarship Fund for this event.