We have moved to a new phone system and can receive phone calls and text messages at our agency phone number and our direct dial numbers. Also please note new FAX number as of 12/12/2022. We now have video call capability, as well as screen share for reviewing applications, proposals and other documents.

Please note the current contact information for our office and staff:

Office Switchboard Tel/Text: 518-576-2100 or 914-234-2228

FAX: 914-292-0234

Toll Free Number: 888-582-4884

Donald Pachner (President) 518-809-1020 (Phone/Text)
Email don@pachner.us

David LeClair (Account Executive) 518-809-1019 (Phone/Text)
Email david@pachner.us

Trisha Bruce (Bookkeeper/Regulatory Compliance) 518-809-1018 (Phone/Text)
Email trisha@pachner.us

We are looking for a part-time technical assistant to support our professional staff, bookkeeper and President. The work will be in our Keene, NY office during the work week, with flexible hours.

Pachner & Associates, LLC president Donald Pachner has been selected to present a pre-conference session at the Wilderness Risk Management Conference in Salt Lake City, Utah on Outdoor Organization Insurance Planning for the Nightmare Incident: Important Insurance Questions You May Not Have Considered on October 15, 2024 in the Legal and Insurance education track. Pachner & Associates will have a vendor booth at the conference. Look for our conference participants Don Pachner and account executive David LeClair if you are attending. We are looking forward to this valuable educational event centered on managing organizational risk in the outdoors and hope to see you there! To learn more, go to their web page

Pachner & Associates, LLC will be participating in the 2023 Wilderness Risk Management Conference in Portland, OR on October 18-20. Please stop by our booth at say hello to principal Don Pachner or account executive David LeClair. We would be happy to discuss any insurance issues or questions you may have regarding our specialty of wilderness recreation, nature & outdoor education, environmental conservation or research organizations.

Pachner & Associates has participated in the WRMC for 13 years and is a proud contributor to the Ratz Scholarship Fund for this event.

Don Pachner has been invited to present seminars on insurance for mountaineering guides and guide services at the American Mountain Guides Association national meetings on October 27, 2022 at the Petzl Technical Center in Salt Lake City, UT. This is the first in-person AMGA national meeting since the beginning of the pandemic and I am looking forward to meeting you there!

The subject will be: “Conquering Insurance Challenges for Climbing and Mountaineering Guides & Guide Services With Q&A: Post-pandemic insurance markets and requirements present challenges for experienced and new guides or guide services.  Effective navigation of available insurance programs and underwriting guidelines makes a difference in obtaining or maintaining proper coverage on your guiding operations at reasonable cost.  Includes a Q&A session“