We have moved to a new phone system as of August 19, 2020 and can receive phone calls, text messages and faxes at our agency phone number and our direct dial numbers. We will also have video call capability, as well as screen share for reviewing proposals and other documents.

The phone numbers have all ported to the new system as planned. Please note the current contact information for our office and staff:

Office Switchboard Tel/Text/Fax: 518-576-2100 or 914-234-2228

Toll Free Number: 888-582-4884

Donald Pachner (President) 518-809-1020
Email don@pachner.us

David LeClair (Customer Service Representative) 518-809-1019
Email david@pachner.us

Trisha Bruce (Bookkeeper/Office Manager) 518-809-1018
Email trisha@pachner.us

We are looking for a part-time technical assistant to support our professional staff, bookkeeper and President. The work will be in our Keene, NY office during the work week, with flexible hours.

As the COVID-19 health crisis evolves and impacts our customers, I will post information here that I feel will be of value to you in making critical decisions about your operations from a risk management standpoint.

Steve Smith of Experiential Consulting has compiled links to COVID-19 risk management resources.  I have known Steve for many years and have great respect for his outdoor and experiential learning organization risk management expertise and knowledge.  He recently presented an online panel discussion with three program administrators/risk managers which you will find insightful, and the recording of the webinar is available on his web site.

For members of the AMGA, the NEWS section of their web site contains excellent information regarding operations, risk management and business continuity resources, but you must be a member and log in to access these resources.