What Our Clients Have to Say

National Parks Service Permit Administrator (Retired) Don Roberts of Joshua Tree National Park

“The insurance cert arrived today and it is perfect. Thank you for all your efforts. I’m copying this to [your customer] as well. I really appreciate all you’ve done. Its great to work with people like yourself who are willing to go the extra mile. Thank you!”


Customer Trebbie Johnson, Pullitzer Prize-winning author and operator of Vision Arrow wilderness vision quests and nonprofit environmental education organization Radical Joy for Hard Times

“I realize how hard you worked for me on this, and I want you to know I appreciate it! I’ve always taken a cynical attitude about all those TV ads about insurance companies taking their clients’ concerns personally, but you make me believe that some of what they say might actually be true!”


Phillip Bateman, Owner & Operator, New Horizons Center for Experiential Learning in Knoxville, TN

 “Thanks to you and all of the Pachner folks for absolutely the best customer service with our insurance needs that we’ve seen during 16 years in business!“


Michael Barton of Mountain Goat Ski Guides in Silverton, CO

“I made the mistake of choosing the wrong broker last time and it taught me how important it is to have someone who knows the outdoor business like yourself”


Mona Bearor of Certified National Audubon Society Chapter – Southern Adirondacks Audubon

“I can’t find where I thanked you for your help in all this insurance changeover, certificates, etc. I truly appreciate how easy you made it for us, and am glad that we have switched agents and carriers. I hope we can do business with you for a long time to come.”


Mauricia M.M. Baca, Executive Director, AHS Alliance member Outside Las Vegas Foundation

I just wanted to say thank you for always being so helpful and so responsive. You guys are great!”


Ken Schmitt of Rappel Maui Canyoneering Adventures

“Thank you for all of your help. You and Don have been an invaluable part of our business, and we are very grateful for the opportunity to work with you.”