We have moved to a new phone system as of 4/1/2025 and can receive phone calls and text messages at our agency phone number and our direct dial numbers. Also please note new FAX number . We have video call capability, as well as screen share for reviewing applications, proposals and other documents.

Please note the current contact information for our office and staff:

Office Switchboard Tel/Text: 518-576-2100 or 914-234-2228

FAX: 914-292-0234

Toll Free Number: 888-582-4884

Donald Pachner (President) 518-809-1020 (Phone/Text)
Email don@pachner.us

Amanda Wilkerson (Technical Assistant) 518-809-1019 (Phone/Text) or 518-576-2100 Ext 2021 (Switchboard Phone)
Email amanda@pachner.us

Trisha Bruce (Bookkeeper/Regulatory Compliance) 518-809-1018 (Phone/Text)
Email trisha@pachner.us

To UseSMS/Text Messaging Customers/Business Partners Must Opt-In to Our Terms & Conditions Annually Easiest to email an Opt-In Agreement to accounts@pachner.us Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging opt-in data and consent, which will not be shared with any third parties.